Privacy Policy

1. Information We Collect

Y2X collects information to provide and improve our cab fulfillment services. We collect the following types of information:

Personal Information

• Contact Information: Name, email address, phone number, and company name
• Account Information: Login credentials and account preferences
• Billing Information: Company billing address, GST number, and payment details
• Trip Information: Pickup and drop locations, travel dates, and booking preferences

Automatically Collected Information

• Device information (browser type, operating system)
• IP address and location data
• Usage data and interaction with our platform
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, assign drivers, and provide cab services
• Communication: To send booking confirmations, updates, and support responses
• Billing: To generate invoices, process payments, and maintain financial records
• Improvement: To analyze usage patterns and improve our services
• Safety: To ensure the safety of passengers and drivers through tracking and verification
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We may share your information with:

• Fleet Partners & Drivers: To fulfill your booking requests (limited to necessary trip details)
• Service Providers: Third-party vendors who assist in our operations (payment processors, cloud services)
• Corporate Clients: If you are an employee using corporate booking, relevant trip data may be shared with your employer
• Legal Authorities: When required by law or to protect our legal rights

4. Data Security

We implement robust security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for sensitive operations

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login sessions
• Analyze website traffic and usage patterns
• Improve user experience and platform performance
• Provide relevant content and features

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our platform.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at support@y2x.in

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for accounting and audit purposes

Trip records and invoices are retained for a minimum of 7 years as per Indian tax regulations. After the retention period, data is securely deleted or anonymized.

8. Third-Party Services

Our platform may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Payment gateways (for secure transactions)
• Map and navigation services (for trip tracking)
• Analytics services (for platform improvement)
• Communication tools (for notifications)

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email notification to registered users
• Updating the “Last Updated” date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: