Frequently Asked Questions

Y2X is a premium B2B cab fulfillment platform that bridges the gap between ride aggregators and traditional corporate car rentals. We provide reliable, transparent, and quality transportation services for businesses across 100+ cities in India.

Our tagline “Anywhere to Anywhere” reflects our commitment to serving your mobility needs wherever your business takes you.

Y2X is specifically designed for corporate travel with key differences:

• No surge pricing – Our rates remain consistent regardless of demand
• Zero garage kilometers – Billing starts from pickup point only
• Verified premium vehicles – All vehicles meet strict quality standards
• Corporate billing – GST compliant invoices and credit terms
• Dedicated support – Account manager for your business needs

Y2X operates across 100+ cities in India. Our Metro Express service (1-hour booking) is currently available in Bangalore and Delhi NCR. Corporate Car Rental services are available pan-India including:

• Metro cities: Mumbai, Chennai, Hyderabad, Kolkata
• Tier 1: Pune, Ahmedabad, Jaipur, Chandigarh, Lucknow
• And 90+ more cities across India

Contact us if you need service in a city not listed – we’re constantly expanding.

Y2X is primarily a B2B service designed for corporate clients. However, professionals and business owners can register and use our services for business-related travel. We focus on serving businesses with consistent travel needs rather than occasional personal trips.

Booking with Y2X is simple:

• Step 1: Register your company on our platform
• Step 2: Complete verification (typically 24-48 hours)
• Step 3: Access your dashboard to make bookings
• Step 4: Select service type, vehicle, date/time, and locations
• Step 5: Confirm booking and receive driver details

You can also book via email or phone through your dedicated account manager.

Booking lead times vary by service:

• Metro Express (Bangalore & Delhi): Just 1 hour advance notice
• Corporate Car Rental: 4 hours minimum, 24 hours recommended
• Outstation trips: 24-48 hours advance booking
• Employee Transport: Route setup takes 3-5 business days
• Dedicated Fleet: 1 week for vehicle allocation

Yes, bookings can be modified or cancelled through your dashboard or by contacting support:

• Free cancellation: Up to 2 hours before scheduled pickup
• Modifications: Subject to vehicle availability
• Late cancellation: May attract partial charges

Please refer to our cancellation policy or contact your account manager for specific terms.

Yes, corporate accounts can book rides for any employee or guest. Simply enter the passenger’s name and contact number during booking. The passenger will receive trip details via SMS, and all billing goes to the corporate account.

Y2X fares are calculated based on transparent factors:

• Distance: Per-kilometer charge based on actual travel
• Time: Package-based or per-hour charges
• Vehicle category: Rates vary by vehicle type

Additional charges at actuals: Tolls, parking, night charges (10 PM – 6 AM), and inter-state permits.

No, Y2X never has surge pricing. Our rates remain consistent regardless of:

• Peak hours or rush time
• Bad weather conditions
• High demand periods
• Festivals or special events

This makes budgeting predictable for corporate travel.

Y2X has zero garage kilometer charges. Garage kilometers are the distance a cab travels from its parking location to reach your pickup point. Many car rental companies charge for this distance.

At Y2X, your billing starts only from your pickup location and ends at your drop location. You pay only for the kilometers you actually travel.

Y2X offers flexible payment options for corporate clients:

• Credit billing: Monthly invoices with 15-30 day payment terms
• Prepaid wallet: Load balance and deduct per trip
• Online payment: UPI, credit/debit cards, net banking
• Direct debit: Automated payments from bank account

Yes, Y2X provides GST compliant invoices for all trips. You receive:

• Consolidated monthly invoices with trip-wise breakdown
• GSTIN clearly mentioned for input tax credit
• Downloadable invoices from your dashboard
• Custom invoice formats if required

Y2X offers four main services:

• Metro Express: 1-hour booking in Bangalore & Delhi NCR, zero garage KM
• Corporate Car Rental: Package-based bookings across 100+ cities
• Employee Transport: Scheduled pick-up/drop for office commutes
• Dedicated Fleet: Exclusive vehicles assigned to your company

Y2X offers four vehicle categories:

• Compact Sedan: Dzire, Etios, Amaze, Xcent – Best for daily commutes
• Premium Sedan: Ciaz, City, Verna, Slavia – Ideal for client meetings
• SUV/MPV: Innova, Ertiga, XUV700, Crysta – Perfect for group travel
• Luxury: Camry, Accord, E-Class, 5 Series – Executive travel

Yes, with some services:

• Dedicated Fleet: Same vehicle and driver assigned daily
• Corporate Car Rental: Specific vehicle model requests subject to availability
• Preferred drivers: Can be requested for regular routes

Contact your account manager to set up driver preferences.

Yes, Y2X offers both:

• Airport transfers: Available in all major cities with meet & greet service
• Outstation trips: One-way and round-trip options with per-km pricing
• Multi-city tours: Custom itineraries for business travel

Driver accommodation and food allowances apply for overnight outstation trips.

Registering your company is easy:

• Fill out the registration form on our website
• Our sales team will contact you within 24 hours
• Complete KYC with company documents
• Sign the service agreement
• Get your dashboard access and start booking

The entire process typically takes 2-3 business days.

Yes, corporate accounts support multiple users with different access levels:

• Admin: Full access to billing, reports, and user management
• Manager: Can book and view team reports
• Employee: Can book for themselves only

Set booking limits, approval workflows, and department-wise tracking.

Yes, Y2X offers attractive volume-based pricing for corporates with consistent travel needs. Discounts are based on:

• Monthly trip volume commitment
• Contract duration
• Service mix and city coverage

Contact our sales team to discuss your requirements and get a custom rate card.

Your corporate dashboard includes comprehensive reports:

• Trip-wise details with route, distance, and cost
• Department/employee-wise spending
• Monthly trends and usage patterns
• GST reports for tax filing
• Custom reports on request

All reports can be downloaded in Excel/PDF format.

Safety is our top priority. Our measures include:

• Driver verification: Background checks, police verification, driving history
• Vehicle inspection: Regular quality and safety checks
• Real-time GPS tracking: Live location visible to admins
• SOS button: Emergency assistance in the app
• Trip sharing: Share live trip status with colleagues
• 24/7 support: Round-the-clock assistance

Y2X has enhanced safety features for female passengers:

• Option to request female drivers (where available)
• Mandatory trip tracking for night rides
• Automated check-in calls for late-night drops
• Priority response for SOS alerts
• Trained drivers on professional conduct

Y2X offers multiple support channels:

• 24/7 helpline: For immediate assistance during trips
• Email support: sales@y2x.in for general queries
• Account manager: Dedicated contact for corporate accounts
• Dashboard chat: Live chat in your booking portal

For emergencies during a trip, use the SOS button in the app for immediate response.

We take all feedback seriously:

• Rate your trip immediately after completion
• Report issues through the dashboard or app
• Our team investigates within 24 hours
• Appropriate action taken against policy violations
• Service credits provided for valid complaints

Your feedback helps us maintain quality standards.